Shipping Policy

At The Kashi House, we are committed to delivering your order safely and as quickly as possible. We work with trusted logistics partners to ensure a smooth delivery experience across India.

Shipping Charges

• Free shipping on orders above ₹499.

• Orders below ₹499 may attract a shipping fee, which will be displayed at checkout.

• Cash on Delivery (COD) orders are subject to an additional convenience fee of ₹60, irrespective of the order value.

Order Processing

Every order goes through order verification, quality checks, and careful packaging before dispatch.

• Processing Time: Orders are verified, quality-checked, packed, and dispatched from our fulfilment centre within 48 hours of being placed (excluding Sundays and public holidays).

Delivery Timeline

• Shipping Time: Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.

• Delivery timelines may vary for remote or non-serviceable locations.

Order Tracking

Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable), allowing you to track your shipment.

Delivery Delays

While we strive to deliver every order within the estimated timeline, occasional delays may occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier partner delays

• Other unforeseen circumstances beyond our control

We appreciate your patience in such situations and will keep you informed whenever possible.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate while placing your order. The Kashi House cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Need Help?

If you have any questions regarding your shipment or order status, please contact our customer support team with your order number, and we'll be happy to assist you.