Refund policy

Return, Exchange & Refund Policy

At The Kashi House, we strive to ensure you love every purchase. If you're not completely satisfied, we're here to help.

Returns

  • Returns can be requested within 3 days of the order being delivered.

  • To be eligible for a return:

    • The product must be unused, unwashed, and in its original condition.

    • All original tags must remain attached.

    • The product should be returned in its original packaging, wherever possible.

  • A convenience fee of ₹120 will be deducted from the refund amount for every approved return to cover reverse pickup and processing charges.

Please note: Returns requested after 3 days from the date of delivery will not be accepted.

Exchanges

  • We offer free exchanges for eligible orders.

  • Exchange requests must be raised within 3 days of delivery.

  • The product must be unused, unwashed, in its original condition, and with all original tags attached.

  • Exchanges are subject to product availability. If the requested size or product is unavailable, we will provide an alternative solution.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 3 days of receiving your order.

Reach out to us at:

  • Email: kashichikankari@gmail.com

  • Instagram: kashi_chikankari__

Please include the following details:

  • Order Number

  • Full Name

  • Reason for Return or Exchange

Our customer support team will review your request and guide you through the next steps. Once approved, we will arrange the return pickup or provide further instructions.

Refunds

  • Refunds are processed only after the returned product has been received, inspected, and approved by The Kashi House.

  • The returned product must be received unused, unwashed, in its original condition, with all tags attached.

  • Once approved, the refund will be initiated after deducting the applicable ₹149 convenience fee.

  • Refunds will be credited to the original payment method used while placing the order.

  • Depending on your bank or payment provider, it may take 5–7 business days for the refunded amount to reflect in your account after it has been initiated.

Items Not Eligible for Return or Exchange

Returns or exchanges will not be accepted if:

  • The product has been worn, washed, altered, or damaged after delivery.

  • Original tags are missing, removed, or tampered with.

  • The request is raised after the 3-day return/exchange window.

  • The product is returned in a condition different from the one in which it was delivered.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please reach out to our customer support team. We're happy to assist you throughout the process.